Jira Service Management

{"xsrfToken":"63874c9ab947367b312f66bf1b8d3d4c24098752_lout","branding":{"id":"16","key":"dnd","name":"diagrams.net Desk","portalBaseUrl":"/servicedesk/customer/portal/16"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/15acaff3-35ab-4aa4-a3cc-d336359d5119/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYTgyNDJjYy0zZDA3LTQ4ZTItYWY1ZC0yNGE1OTgyNTc4ODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE1YWNhZmYzLTM1YWItNGFhNC1hM2NjLWQzMzYzNTlkNTExOSI6WyJyZWFkIl19LCJleHAiOjE3MzIxOTU2OTEsIm5iZiI6MTczMjE5NTA5MX0.samFdO9IbcayHgUGfd6cSj64NBqkdL6BFBwgv6LFOs8&client=ba8242cc-3d07-48e2-af5d-24a598257888&mode=fit","logoId":"15acaff3-35ab-4aa4-a3cc-d336359d5119","isLogoAvailable":true,"helpCenterTitle":"draw.io Support Desk","sharedPortalName":"draw.io Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"draw.io Support Desk","sharedPortalName":"draw.io Support","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"en-GB":{"helpCenterTitle":"draw.io Support Desk","sharedPortalName":"draw.io Support","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#cf7404","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/fd6e0551-a0d6-45b0-9839-944a8038b9a1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYTgyNDJjYy0zZDA3LTQ4ZTItYWY1ZC0yNGE1OTgyNTc4ODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZkNmUwNTUxLWEwZDYtNDViMC05ODM5LTk0NGE4MDM4YjlhMSI6WyJyZWFkIl19LCJleHAiOjE3MzIxOTU2OTEsIm5iZiI6MTczMjE5NTA5MX0.1sxkhIAYTGx5MRVurvSGcuCPnVuy1KYyurG5RJlnc2c&client=ba8242cc-3d07-48e2-af5d-24a598257888&height=300&mode=fit","bannerMediaApiFileId":"fd6e0551-a0d6-45b0-9839-944a8038b9a1","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"16","key":"dnd","projectId":10907,"serviceDeskId":16,"name":"diagrams.net Desk","description":"Welcome! You can raise a diagrams.net Desk request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/16","onlyPortal":false,"reqTypes":[{"id":"66","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":11517,"iconUrl":"https://drawio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11517","groups":[17],"key":""},{"id":"68","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":11500,"iconUrl":"https://drawio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11500","groups":[17],"key":""},{"id":"67","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":11525,"iconUrl":"https://drawio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11525","groups":[17],"key":""},{"id":"65","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":11506,"iconUrl":"https://drawio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11506","groups":[17],"key":""},{"id":"69","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":11526,"iconUrl":"https://drawio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11526","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"General"}],"orderMapping":{"17":[65,66,67,68,70,71,72]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d1927924-2fae-39aa-a356-7c73887ea2bf","appLinkName":"System Confluence","appLinkUrl":"https://drawio.atlassian.net/wiki","spaceKey":"DIAG","spaceName":"diagrams.net","spaceUrl":"https://drawio.atlassian.net/wiki/spaces/DIAG","isServer":false},"labels":[],"projectKey":"DND","serviceDeskId":16,"kbLinkDomainURLs":["https://drawio.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":16,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DND","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYTgyNDJjYy0zZDA3LTQ4ZTItYWY1ZC0yNGE1OTgyNTc4ODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDkwNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxOTYyOTEsIm5iZiI6MTczMjE5NTA5MX0.jR3FYFVvNbD57LxdNWjZmz8L3rtG4KbPgJJBCvjYcGo","targetCollection":"upload-project-10907","endpointUrl":"https://api.media.atlassian.com","clientId":"ba8242cc-3d07-48e2-af5d-24a598257888","tokenDurationInMins":20}},"sharedPortal":{"name":"draw.io Support","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://drawio.atlassian.net/wiki","kbLinkDomainURLs":["https://drawio.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=drawio","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"63874c9ab947367b312f66bf1b8d3d4c24098752_lout","baseUrl":"https://drawio.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://drawio.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"100000000","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ba8242cc-3d07-48e2-af5d-24a598257888","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"11f0a0a48a8c41169d18312c6a35a638","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}