Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
draw.io for Confluence and Jira Product trial questions
Trying out our product and want more information? Select this and we'll be happy to answer your questions.
Required fields are marked with an asterisk*
{"xsrfToken":"07e461e27a1d67f7bb8ff803b4cc12ace318f281_lout","branding":{"id":"14","key":"did","name":"draw.io for Confluence and Jira Desk","portalBaseUrl":"/servicedesk/customer/portal/14","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/14/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cf7106","headerLinkHoverBGColor":"#cf7106","headerBadgeColor":"#cf7106"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/15acaff3-35ab-4aa4-a3cc-d336359d5119/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYTgyNDJjYy0zZDA3LTQ4ZTItYWY1ZC0yNGE1OTgyNTc4ODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE1YWNhZmYzLTM1YWItNGFhNC1hM2NjLWQzMzYzNTlkNTExOSI6WyJyZWFkIl19LCJleHAiOjE3NjU2ODYzMjgsIm5iZiI6MTc2NTY4NTcyOH0.PmtjeqMR0L0YM1vhWqgYpubTer08qHQhs8_eEfquDI8&client=ba8242cc-3d07-48e2-af5d-24a598257888&mode=fit","logoId":"15acaff3-35ab-4aa4-a3cc-d336359d5119","isLogoAvailable":true,"helpCenterTitle":"draw.io Support Desk","sharedPortalName":"draw.io Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"draw.io Support Desk","sharedPortalName":"draw.io Support","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"en-GB":{"helpCenterTitle":"draw.io Support Desk","sharedPortalName":"draw.io Support","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#cf7404","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/fd6e0551-a0d6-45b0-9839-944a8038b9a1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYTgyNDJjYy0zZDA3LTQ4ZTItYWY1ZC0yNGE1OTgyNTc4ODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZkNmUwNTUxLWEwZDYtNDViMC05ODM5LTk0NGE4MDM4YjlhMSI6WyJyZWFkIl19LCJleHAiOjE3NjU2ODYzMjgsIm5iZiI6MTc2NTY4NTcyOH0.seIipF3NZ6B8sO8pUdGmYNbOWeIpZIFYyZIfgUf1uPI&client=ba8242cc-3d07-48e2-af5d-24a598257888&height=300&mode=fit","bannerMediaApiFileId":"fd6e0551-a0d6-45b0-9839-944a8038b9a1","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"14","key":"did","projectId":10905,"serviceDeskId":14,"name":"draw.io for Confluence and Jira Desk","description":"<p>This desk provides commercial support for users of the draw.io for Confluence and Jira integrations only.</p>\n<p>For support with free products, such as app.diagrams.net and draw.io desktop, please see <a href=\"https://github.com/jgraph/drawio\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://github.com/jgraph/drawio</a></p>","portalBaseUrl":"/servicedesk/customer/portal/14","reqTypes":[{"id":"50","name":"draw.io for Confluence and Jira Licensing and billing questions","descriptionHtml":"","callToAction":"draw.io for Confluence and Jira Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":11517,"iconUrl":"https://drawio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11517","groups":[15],"key":""},{"id":"51","name":"draw.io for Confluence and Jira Product trial questions","descriptionHtml":"","callToAction":"draw.io for Confluence and Jira Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":11525,"iconUrl":"https://drawio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11525","groups":[15],"key":""},{"id":"49","name":"Technical support for draw.io for Confluence and/or Jira","descriptionHtml":"","callToAction":"Technical support for draw.io for Confluence and/or Jira","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":11506,"iconUrl":"https://drawio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11506","groups":[15],"key":""},{"id":"79","name":"Critical functionality change","descriptionHtml":"","callToAction":"Critical functionality change","introHtml":"","icon":11620,"iconUrl":"https://drawio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11620","groups":[],"key":""},{"id":"53","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11526,"iconUrl":"https://drawio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11526","groups":[],"key":""},{"id":"52","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11500,"iconUrl":"https://drawio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11500","groups":[],"key":""},{"id":"80","name":"Post-incident review","descriptionHtml":"","callToAction":"Post-incident review","introHtml":"","icon":11620,"iconUrl":"https://drawio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11620","groups":[],"key":""},{"id":"78","name":"Services Outage","descriptionHtml":"","callToAction":"Services Outage","introHtml":"","icon":11620,"iconUrl":"https://drawio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11620","groups":[],"key":""}],"reqGroups":[{"id":15,"name":"General"}],"orderMapping":{"15":[49,50,51]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d1927924-2fae-39aa-a356-7c73887ea2bf","appLinkName":"System Confluence","appLinkUrl":"https://drawio.atlassian.net/wiki","spaceKey":"DID","spaceName":"draw.io Desk","spaceUrl":"https://drawio.atlassian.net/wiki/spaces/DID","isServer":false},"labels":[],"projectKey":"DID","serviceDeskId":14,"kbLinkDomainURLs":["https://drawio.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":14,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DID","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYTgyNDJjYy0zZDA3LTQ4ZTItYWY1ZC0yNGE1OTgyNTc4ODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDkwNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU2ODY5MjgsIm5iZiI6MTc2NTY4NTcyOCwiYW5vbklkIjoiYW5vbi11c2VyIn0.TRNwfFQerHwy0eeUERwoGw_oeG4QJLqlzLqCFSD7Qv0","targetCollection":"upload-project-10905","endpointUrl":"https://api.media.atlassian.com","clientId":"ba8242cc-3d07-48e2-af5d-24a598257888","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":51,"projectId":10905,"issueType":{"id":"10202","name":"Support"},"form":{"name":"draw.io for Confluence and Jira Product trial questions","descriptionHtml":"","callToAction":"draw.io for Confluence and Jira Product trial questions","intro":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","instructions":"","icon":11525,"iconUrl":"https://drawio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11525","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/14/create/51","requestValidateBaseUrl":"/servicedesk/customer/portal/14/validate/51","calendarParams":{"firstDay":0,"date":"2025-12-14T04:15:28+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d1927924-2fae-39aa-a356-7c73887ea2bf","appLinkName":"System Confluence","appLinkUrl":"https://drawio.atlassian.net/wiki","spaceKey":"DID","spaceName":"draw.io Desk","spaceUrl":"https://drawio.atlassian.net/wiki/spaces/DID","isServer":false},"labels":[],"projectKey":"DID","serviceDeskId":14,"kbLinkDomainURLs":["https://drawio.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYTgyNDJjYy0zZDA3LTQ4ZTItYWY1ZC0yNGE1OTgyNTc4ODgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDkwNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU2ODY5MjgsIm5iZiI6MTc2NTY4NTcyOCwiYW5vbklkIjoiYW5vbi11c2VyIn0.TRNwfFQerHwy0eeUERwoGw_oeG4QJLqlzLqCFSD7Qv0","targetCollection":"upload-project-10905","endpointUrl":"https://api.media.atlassian.com","clientId":"ba8242cc-3d07-48e2-af5d-24a598257888","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}