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draw.io for Confluence and Jira Desk

This desk provides commercial support for users of the draw.io for Confluence and Jira integrations only.

For support with free products, such as app.diagrams.net and draw.io desktop, please see https://github.com/jgraph/drawio

draw.io for Confluence and Jira Licensing and billing questions

Choose this if you have questions about licensing or billing.

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